27th Privacy Policy - User Personal Data Protection
This privacy policy describes how 27th collects, uses, stores, and protects the personal information of registered users in Malaysia. We are committed to maintaining your privacy to the highest standard at all times.
Effective Date: 1 January 2026. This policy will be updated from time to time.
Information Collected by This Platform
During registration, 27th collects personal information such as your full name, date of birth, mobile number, and email address. This information is required for identity verification, account management, and service-related communications.
Users may also be required to submit a copy of a valid government-issued identity document (such as a national ID or passport) for tiered verification purposes, to ensure account security and compliance with established procedures.
When you use the 27th platform, we automatically record certain technical information, including your device's IP address, web browser type, operating system, screen resolution, access time, and pages visited during your session.
This usage data is analysed in aggregate to understand platform usage patterns, identify technical issues, and improve the overall user experience. Technical data is not used to identify individual users in internal reports.
To process deposits and withdrawals in MYR (RM), we collect information relating to the payment method used — including your bank account number or registered e-wallet name. Full card details or bank account numbers are not stored directly in 27th's systems.
All financial transactions are processed through secure, registered payment processors. Payment information is encrypted and accessible only to authorised personnel for transaction processing and verification purposes.
27th uses cookies and similar tracking technologies to store user preferences, maintain active login sessions, and analyse platform traffic patterns. These cookies do not contain personal information that can be used to identify you outside of our platform.
You can set your web browser to reject all cookies or notify you when cookies are sent. However, some platform features may not function properly if cookies are fully disabled on your device.
Purpose of Using Personal Information
Information collected by 27th is used solely for purposes related to the provision and improvement of platform services. We do not use user data for third-party marketing without the explicit consent of the user concerned.
Specifically, your personal information is used for the following purposes:
- Account Verification & Security: Ensuring only authorised account owners gain access, detecting unauthorised login attempts, and enforcing two-factor verification procedures.
- Transaction Processing: Confirming deposits, processing withdrawals, and resolving any payment-related queries in MYR (RM).
- Service Communications: Sending important notifications about account activity, policy updates, security alerts, and responses to customer support enquiries.
- Legal Compliance: Meeting applicable Malaysian legal requirements and maintaining records necessary for audit and regulatory compliance purposes.
- Platform Improvement: Analysing anonymised usage data to better understand user needs and improve the design and performance of the 27th platform.
Data Storage, Security & Sharing
All 27th user data is stored on servers protected with industry-standard SSL encryption. Access to user data is granted only to staff who require it to perform their service duties, and all internal access is logged and monitored.
Account information is retained for the duration the account remains active and for any period required after account closure in accordance with applicable laws and regulations. Data that is no longer needed will be securely deleted or anonymised.
27th does not sell, rent, or share users' personal information with third parties for marketing purposes. Data sharing only occurs in limited situations: with approved payment processors to handle transactions, and with technical service providers supporting platform operations under strict confidentiality agreements.
Where data disclosure is required by law or a valid court order in Malaysia, 27th will comply with such requirements while notifying affected users to the extent permitted by law.
User Rights Over Personal Data
You have the right to request a copy of the personal information we hold about you. Data access requests can be submitted through the in-platform customer support channel, and we will process such requests within a reasonable timeframe upon successful identity verification.
If you believe the personal information we hold about you is inaccurate or out of date, you have the right to request a prompt correction. Some information can be updated directly through your account profile settings, while changes to identity verification details will require an additional verification process.
Users who close their accounts may request the deletion of their personal data, subject to record retention requirements mandated by Malaysian law. Deletion requests will be processed once all financial obligations have been settled and there are no pending investigations relating to the account.
Policy Changes & How to Contact Us
27th reserves the right to amend this privacy policy at any time to reflect changes in our privacy practices, legal requirements, or platform operations. Any material changes will be communicated to registered users via an in-platform notice at least 7 days before taking effect.
Continued use of the platform after a policy change notice is considered acceptance of the amended privacy policy. We encourage users to review this page periodically to stay informed about how we handle their personal information.
If you have any questions, concerns, or requests regarding your data privacy, please contact the 27th customer support team through the channels provided within the platform. You may also refer to the FAQ for more information on account security and personal data management.
Privacy support email: [email protected] (text only, no links)
Your trust is our priority. By using the 27th platform, you agree to this privacy policy. If you have any questions, our team is here to help.
FAQ Create Account